United’s Explanation for Kicking a Passenger Off a Plane Is Pitiful, Misspells Her Name [UPDATE]

Illustration for article titled United’s Explanation for Kicking a Passenger Off a Plane Is Pitiful, Misspells Her Name [UPDATE]

Talk about adding insult to injury. United Airlines has responded to io9's request for comment regarding the ejection of a passenger from a flight earlier today. Besides brazenly avoiding a discussion of the actual situation, its response manages to completely misidentify the person in question.

Here is United’s statement:

“We have reached out to Ms. Campos to discuss her concerns. Our goal is to provide safe and comfortable travel for all of our customers and we regret that Ms. Campos was unhappy with the handling of the seat assignments on her flight. United holds our employees to the highest standards of professionalism and has zero tolerance for discrimination.”

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When last contacted by io9, Amanda Stevens was on board a later flight to Chicago and communicating with United over Twitter. She also confirmed that Campos isn’t any part of her name.

Update, 4:34 p.m.: The statement sent by United appears to be addressing another situation from two weeks ago. Note: Our request for comment included a link to today’s story about Amanda Stevens. It appears that United inadvertently sent us a statement about a different event, which occurred two weeks ago.

Update, 6:52 p.m.: United emailed us the following statement:

We are in contact with Ms. Stevens to discuss this matter further. Both United and SkyWest hold our employees to the highest standards of professionalism and have zero tolerance for discrimination.

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DISCUSSION

This case brings something up that I’ve been curious for a long time, maybe someone can help me. i will stipulate right away that I’m completely ignorant on the matter, and I’m looking for answers or an explanation that i can understand. I am not homophobic or transphobic, and I am very happy to let everyone just be whatever makes them happy, I just feel confused by all this.

So it seems like being trans isn’t about looking a certain way, its not about body parts and its not about genetics. I have come to this conclusion because whenever people ask about those things some commenter gets angry and says trans people don’t have to meet any given requirement. So what does it take then? Only a sincere belief in one’s gender? Can I just not change anything about my body, not have any genetic reason for doing do, and not change anything about my look and just ‘be’ a woman because I say so?

I would have thought that at least some of those qualities would be important but in reading about this I constantly see people say that nothing of the above (genetics/dres//body parts) matters, so I kind of feel like I just don’t get it. For example Amanda ‘looks’ like a man but people would say that doesnt matter. If anyone asked about her body or genetics I have a feeling people would get all bent out of shape.

Again, not a troll, just a confused/ignorant cis gender straight male looking for some clarity.